At Rising Adventure, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we collect it, how we use it, when it may be shared, and the measures we take to keep it secure.
By using our website or booking a trip with Rising Adventure, you agree to the collection and use of your personal information as described in this Privacy Policy.
Information We Collect
To arrange your trip and provide our services, we may collect the following personal information:
- Full name
- Date of birth
- Gender
- Nationality
- Postal address
- Email address
- Phone number
- Passport details (when required for permits and bookings)
- Emergency contact information
- Travel preferences, including seating, meals, accommodation, and special requests
Booking and payment information
Any additional information you voluntarily provide during enquiries or bookings
During your trip, we may also take photographs or videos for use on our website, social media platforms, and promotional materials. If you do not wish to appear in photographs or videos, please inform us before your trip begins, and we will respect your preference.
How We Collect Your Information
We collect your information when you:
- Submit an enquiry through our website
- Book a trip with us
- Contact us by email, phone, WhatsApp, social media, or other communication channels
- Subscribe to our newsletter
- Complete booking or payment forms
- Provide information through a family member, friend, or travel agent acting on your behalf
How We Use Your Information
Your personal information is used to:
- Process and confirm your booking
- Arrange permits, accommodation, transportation, guides, flights, and other travel services
- Communicate with you before, during, and after your trip
- Respond to enquiries and provide customer support
- Send important travel updates or emergency notifications
- Improve our services and website
- Detect fraud, prevent misuse, and comply with legal and government requirements
Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information.
Your information may be shared only when necessary with trusted organisations involved in delivering your travel services, including:
- Government authorities and permit offices
- Nepal Tourism Board and other relevant tourism authorities when required
- Hotels and accommodation providers
- Airlines and transportation companies
- Local guides, porters, and trekking staff
- Insurance providers (where applicable)
- Other trusted service providers directly involved in your trip
Only the information necessary to provide your travel services will be shared.
Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.
When your information is no longer required, it will be securely deleted or permanently anonymised where appropriate.
Data Security
Protecting your personal information is important to us. We use appropriate technical and organisational security measures to safeguard your information from unauthorised access, misuse, loss, alteration, or disclosure.
Although we take reasonable precautions to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Credit Card Security
Rising Adventure does not permanently store your credit card information.
For advance credit card payments, we accept only Visa and Mastercard cards with 3D Secure authentication. Card details are used solely to process your authorised payment and are handled securely.
Please note that all credit and debit card payments are subject to a 3.5% bank processing surcharge.
Cookies
Our website may use cookies to improve your browsing experience, analyse website traffic, and enhance website performance.
You may disable cookies through your browser settings if you prefer, although some website features may not function properly.
Third-Party Websites
Our website may contain links to third-party websites. Rising Adventure is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
Your Rights
You may request access to, correction of, or deletion of your personal information, subject to applicable legal and operational requirements.
If you wish to update or remove your personal information, please contact us using the details below.
Policy Updates
Rising Adventure may update this Privacy Policy from time to time. Any changes will be published on this page and become effective immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Rising Adventure Pvt. Ltd.
Hotel Vistara Building, Kaldhara Marg, Thamel
Kathmandu 44600, Nepal
Email: [email protected]
Phone / WhatsApp: +977 985 135 4371
Thank you for trusting Rising Adventure. We are committed to protecting your privacy while providing safe, authentic, and unforgettable travel experiences.
