Welcome to Rising Adventure. Please read these Terms and Conditions carefully before booking your trip. By confirming your booking with Rising Adventure Pvt. Ltd., you acknowledge that you have read, understood, and agreed to these Terms and Conditions, including our booking, payment, cancellation, and refund policies.
These Terms and Conditions form a legally binding agreement between Rising Adventure Pvt. Ltd. and the traveller for all services provided by our company. Rising Adventure reserves the right to amend these Terms and Conditions at any time. The latest version published on our website shall apply.
1. Trip Booking & Confirmation
To confirm your booking, a 25% deposit of the total trip cost is required before your arrival in Nepal. Once your booking is confirmed, we will begin arranging permits, accommodation, transportation, guides, and other travel services.
The remaining balance can be paid after your arrival in Kathmandu before the start of your trip, unless otherwise agreed.
2. Payment Methods
Credit Card Payment
We accept Visa and Mastercard payments with 3D Secure authentication only.
For advance payments by credit card, please complete our Credit Card Authorisation Form and email it together with copies of your passport and both sides of your credit card to [email protected].
Note: Cash payment after arrival in Nepal is also accepted.
Bank Transfer
Beneficiary Bank: Himalayan Bank Limited
Bank Address: Tridevi Marg, Thamel, Kathmandu, Nepal
Account Name: Rising Adventure Pvt. Ltd.
Account Number: 01906152500017
Account Type: Current Account
SWIFT Code: HIMANPKA
After transferring your payment, please email us the bank transaction reference or remittance receipt. This helps us verify your payment quickly.
Rising Adventure is not responsible for delays, losses, or banking errors that occur during international money transfers.
3. Cancellation by the Traveller
All cancellation requests must be submitted in writing by email. The cancellation will become effective from the date Rising Adventure receives your written notice.
This cancellation policy applies only to the 25% advance deposit paid to confirm your booking. The remaining balance is payable after your arrival in Kathmandu and is therefore not subject to this cancellation policy.
If you cancel your trip, your advance deposit may be transferred as travel credit for another trip with Rising Adventure within one year from your original departure date, according to the following policy:
- More than 60 days before departure: 85% of your advance deposit will be transferred as travel credit.
- 30–59 days before departure: 50% of your advance deposit will be transferred as travel credit.
- Less than 29 days before departure: The advance deposit is non-refundable and non-transferable.
Please note that any non-refundable costs already paid to third-party suppliers, such as permits, domestic flights, hotels, transportation, or government fees, may be deducted where applicable.
4. Cancellation by Rising Adventure
Although cancellations are rare, Rising Adventure reserves the right to cancel or modify any trip due to circumstances beyond our control, including but not limited to:
- Natural disasters
- Severe weather conditions
- Political unrest
- Government restrictions
- Pandemics or health emergencies
- Flight cancellations or operational issues
- Other force majeure events
Whenever possible, we will offer:
- An alternative departure date
- A similar trip of equal value
- Travel credit
- A refund where applicable after deducting any non-refundable third-party costs
Your safety will always remain our highest priority.
5. Flight Delays & Cancellations
Domestic flights in Nepal are highly weather dependent and may be delayed or cancelled.
If delays or cancellations occur due to weather, airport congestion, technical problems, or other circumstances beyond our control, any additional expenses including accommodation, meals, transportation, and personal expenses shall be the responsibility of the traveller unless otherwise specified in the itinerary.
Rising Adventure will make every reasonable effort to assist you in arranging alternative travel.
6. Passport, Visa & Travel Documents
Travellers are responsible for ensuring they hold:
- A passport valid for at least six (6) months from your arrival date.
- Appropriate visas
- Required permits
- Any other travel documents
Rising Adventure will gladly provide guidance regarding visa procedures but cannot accept responsibility for refused entry due to incomplete or incorrect documentation.
7. Travel Insurance
Comprehensive travel insurance is mandatory for all trekking, peak climbing, expeditions, and adventure activities.
Your insurance policy should include:
- Emergency medical treatment
- Helicopter evacuation (where applicable)
- Trip cancellation
- Personal accident cover
- Loss or damage to baggage
- Personal liability
8. Health & Fitness
Adventure travel often involves high altitude, remote areas, and physically demanding activities.
Travellers are responsible for informing Rising Adventure of any pre-existing medical condition before booking.
For certain trips, we may request a medical certificate confirming your fitness to participate safely.
9. Personal Belongings
Travellers remain responsible for their personal belongings throughout the trip.
Although our guides, porters, drivers, and staff exercise every reasonable care, Rising Adventure accepts no responsibility for loss, theft, or damage to luggage, valuables, equipment, or personal belongings.
We recommend carrying travel locks and keeping valuables with you whenever possible.
10. Assumption of Risk
Adventure travel involves inherent risks, including but not limited to:
- High altitude
- Mountain weather
- Difficult terrain
- Natural hazards
- Illness
- Injury
- Delays
By joining one of our trips, you acknowledge these risks and agree to participate voluntarily while following the instructions of your guides and local authorities.
11. Responsible Tourism
We encourage all travellers to respect local cultures, traditions, wildlife, religious sites, and the natural environment.
Together with our local communities, guides, and partners, we strive to promote sustainable tourism that benefits both travellers and the destinations we visit.
12. Privacy Policy
Any personal information collected during the booking process is used solely for arranging your travel services, communicating with you, and fulfilling legal requirements.
Your personal information will never be sold or shared with third parties except where necessary to provide the services included in your trip.
13. Acceptance of Terms
By confirming your booking with Rising Adventure, you acknowledge that you have read, understood, and accepted these Terms and Conditions in full.
If you have any questions regarding these Terms and Conditions, please contact our team before confirming your booking. We will be happy to assist you.
